Loan Process Challenge
Mortgage loan officers of any regional or community bank will manage a multitude of active loan applications at any given time. As part of the approval process, applicants need to provide supporting documentation such as payroll documents, income statements, photo IDs, bank statements, construction plans, etc. much of which is sensitive.
Each month, anywhere from hundreds to hundreds of thousands of documents, most of which contain personal confidential information, will be exchanged. Due to ever-tightening industry regulations plus document size limitations, email is no longer a safe or viable option. Some alternative delivery methods, such as using fax, using a courier, or driving to a local branch to deliver these documents, are not necessarily timely or convenient. Conventional file transfer methods, such as FTP are generally not a practical solution since the AdHoc nature, user authentication requirements, and the potential for file misdirects and misplacements could all slow down the approval process and could result in information being inappropriately shared.